Q. Can I buy these games in the shops?

A. At present, the only place you can buy any Purplenose games is from this web site. You will not see any of our games on retail shelves as we rely on the Try-Before-You-Buy sales model as it allows us greater freedom in our game design.

Q. What type of games do Purplenose Games make?

A. All of our games are nonviolent family safe games. We try to design our games based on interesting ideas and concepts, or take an existing idea and add a few of our own twists. We won't release a game just because that particular genre is topical. If a game isn't original and fun to play, it won't get release.

Q. What is the Purplenose policy on e-mail privacy?

A. If you submit you e-mail address to the Purplenose Newsletter, we guarantee that it will not be shared with any other third party, nor will any other information that you provide. We will only use your e-mail address to inform you of upcoming game releases, new Add-On packs for our games.

Any credit card information is handled by our e-commerce partner, ShareIT. This information will be held in total confidence.

Q. I'm having trouble on a level/puzzle in a game. What can I do?

A. All our games are structured in such a way that even if you can't complete a level, you can still have fun because our games don't require you to play the level in any specific order. However, we know how addictive they are!

If you really want help on a specific level or puzzle in any of our games, a good place for information in on our Games Forum

Q When is the next Purplenose Game going to be released?

A. We aim to release a fully functioning game approximately every six months, however, depending on the game's complexity, this may be slightly longer or shorter. We always have a game in the pipeline, so be sure and check back!

Alternatively, you can join our Newsletter to be the first to get the newest Purplenose games.

Q. If I buy a game now, will I get updates and upgrades in the future?

A. The answer is yes. It doesn't matter what version of a game you actually purchase, you will be able to download any new version of the game as they become available.

It is advisable to join the Newsletter mailing list if you want to be notified of new game releases and updates.

Q. I paid for the game but received no notification!

A. If you successfully completed the purchase process by clicking on the Buy! button, you should have received a notification e-mail from our credit card processor, ShareIT.

This e-mail will contain information on how to convert the game from a demo version into the full game, thus unlocking the games full feature set.

Please make sure that you have checked the correct e-mail address that you gave during the purchasing process, as it is easy to forget which address you gave.

If you have tried everything possible with little or no success, contact our sales team.

You will find more information on the Registration Help page.

Q. I want to buy a game. How do I do it?

A. Buying a game from us is simple. From the game's information page, click on the Buy! button. You will need a recognize credit card and an e-mail address.

For further information, see our Registration Help page

Q. What does Registration mean?

A. The marketing method we use at Purplenose allows our potential customers to first try the games for free, in a slimmed-down trial version of the game. This means that it's a risk free purchase, because the customer knows what they're getting beforehand.

The process of registration means after playing the demo, or trial version of our games, the customer can upgrade the game to the full version, giving access to all areas and features of the game.

Once the game has been bought, you will receive a Registration Key to convert the game from Trial to the Full version.

More information can be found at Registration Help.

Q. How secure is the purchasing process?

A. We are very aware that people are reluctant to give personal information such as credit card information away, especially to a web site, mainly for security issues.

For this reason, we have employed the services of a very well established e-commerce processor, ShareIT.

ShareIT provides one of the most secure online credit-card processing systems in the world:

More information is available from ShareIT.

Q. Why won't the game run on my computer?

A. Generally, if you computer is less than four years old, and you meet the required system specifications for the game, there should be no reason for the game not to work. One typically reason could be old or buggy graphics card drivers.

We test our games on hundreds of machine configurations before releasing them, so the chances are slim that it's a bug in the game, more likely a compatibility issue with your machine, or software running on your machine.

Please see our Bugs and Issues help page for more information.

Q What version of DirectX do I need?

A. All our games require DirectX7. You can get the latest version from the Microsoft web page, or alternatively, most magazines that come with cover-disks also have the newest versions of DirectX on them.

Q What is DirectX anyway?

A. DirectX is a bundle of software libraries produced by Microsoft, that allow us the safely access the computer hardware inside you computer. Games are notoriously greedy! They require access to things like your display, your sound card, any joysticks you may have attached, as well as the usual bits and pieces like the keyboard and mouse.

DirectX allow us access all this hardware in a safe and standard manner.

Q. Do Purplenose games support OpenGL?

A. At present all our games will only use a DirectX based interface to the hardware. This may change in the future.

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